BrightWorker™ is a workforce-centric mobile app that proactively guides field employees through their busy days, equipping them with innovative tools that maximize the productivity of each workday.
By providing dynamic timelines, workday players, advanced collaboration tools, and real-time alerts, BrightWorker™ helps field employees plan and carry out daily tasks quickly and efficiently. With easy access to all work-related information, employees arrive promptly at their destinations, solve problems immediately and increase first-time-fix-rates, thereby enhancing customer satisfaction.
WorkdayPlayer™ proactively guides field workers through their daily workload, seamlessly, effectively, and automatically displaying each upcoming task. Engineered to identify every activity type, WorkdayPlayer presents the relevant function button with content-sensitive data, while also recording time of arrival and workorder (WO) duration.
SmartTimeline™ is a color-coded, optimal-planning tool containing a team member’s completed WOs with corresponding durations and statuses, while presenting ETAs and travel distances to upcoming WOs. Continuously readjusted to reflect delays and changes in the work schedule, SmartTimeline is designed specifically to increase your field team’s productivity.
Forecasted Daily Activities (FDA)
This automatically-generated forecast provides start and end times, travel times, and distances of all planned WOs, helping workers to carry out their daily workload with the utmost efficacy. FDA continuously recalculates forecasts for the remaining WOs, considering individual performance rates and current employee locations and activities.
A brief glance at a workorder snapshot provides a summary of essential information regarding each WO, saving time for field workers, and preventing errors caused by the need to rely on memory of the many details of any given WO. Organizations can tailor the WO snapshot by incorporating relevant data and engaging icons that reflect their specific line of business and WO types.
Using Workday Planner, employees simply drag-and-drop workorders to set their preferred WO sequence within each predefined time slot. These selections are recorded automatically. The ultimate planning tool, Workday Planner transforms any worker into a power-performer by utilizing personal field-knowledge and maximizing the efficiency of each workday.
Employees are prompted to rank their parking places and to share parking tips for the benefit of the entire workforce. When approaching a destination, all relevant parking options and colleague rankings are presented to the service person, saving substantial time and reducing the anxiety of finding parking in congested areas.
Insights are helpful, up-to-date tips and tricks that employees share with their colleagues about products, customers, and accessibility. All relevant insights are automatically displayed when accessing the details of any given WO or product, eliminating unnecessary delays and raising first-time-fix-rates.
Customizable for any industry, NimbleReport is an automated form engineered especially for field employees on the go, for summarizing completed workorders. Intuitively, workers skip quickly from one field to the next, documenting all details and eliminating any chance of error.
Upon workorder completion, van inventory is synchronized instantaneously with the warehouse database, providing workers with an accurate picture of stock levels. Increasing FTFRs, this also helps companies identify shortages, indicating when it’s time to replenish stock.
BrightWorker’s intuitive mobile tools and advanced navigational capabilities provide field workers with an easy planning tool. Tapping on any workorder accesses frequently-used information such as customer addresses, driving directions, distances, ETAs and parking recommendations.